South by South West in Austin, Texas is the largest web technology event in the world. I had been sponsored by the UK Digital Mission to go there and launch DASH our web app product for streamlining the process of setting businesses up online. Despite the global recession the event has grown rapidly over the last few years from several thousand to 15 000 delegates. This was the first time the event had taken over the entirety of the ACC - Austin's gargantuan conference centre.

Before I went I had a vision of distributing thousands of flyers, talking briefly to hundreds of eager new users desperate to blog and tweet about my stunning new app and returning victorious with a database full of new DASH clients. As you can probably tell I am normally the guy building the tools for other people to go out to market with. This was my first experience of product marketing and I was in at the deep end.

Unsurprisingly I wasn't the only guy out there with something to sell. In fact I think virtually every tech company I could name had a presence there and they were chucking money at it. The trade show felt like a busy Souk with every trick in the book (free t-shirts, Dallas Cowboys cheerleaders, booze, celebrity endorsement) being employed to grab the attention of the delegates. Additionally this was a festival of learning, most people were here on their own time and money, so likely to be a little resistant to direct sales unless I was wearing hot pants and handing out beers.

By the end of Day 1 I had given out 10 cards and done 5 lengthy demos. Plan A - Connect directly to end users - Scrapped.

Practicing what I preach a little more I decided to try and target a selection of key influencers and journalists. The poster boy for the start your own business crowd (DASH's primary audience) is a guy called Gary Vaynerchuk. The problem is that everybody wants a piece of him. Whilst I chased him from room to room I noticed a few regular faces, his support staff and PA, and although I actually got to my man in the end it will be those guys that I try and schmooze on twitter now.

I then started to look at the fringes of the conference and made appearances at events called "core conversations" where audience participation is encouraged and the speakers are the up and coming Garys of tomorrow rather than the social media celebrities of today. I used my insights as a web designer to contribute my thoughts on branding and technology which built a platform for talking about DASH. At the end of those sessions I was handing out 50 cards a go. (I should give a shout out here to the fantastic Ian Sanders for inviting me to talk in his Unplan Your Business session

I began to use the same tactics with journalists at the conference by effectively trading my personal commodity - content - in exchange for plugs on DASH. Look out for me on Techfluff.tv and Computer Weekly shortly!

Finally good old fashioned networking at the parties created some of the best opportunities. By not overtly thrusting DASH down peoples' necks and bonding with them personally I am pleased to say we will now be working with one of the world's top interface designers (who is also pals with most of the bay area startups), an advisor to angel investors who is bored on gardening leave and feels like a challenge and the promise of a few mentions on the larger tech blogs.

From a business point of view the success of this trip will be judged by moments in time rather than hours of hustle.

"Build software for yourself

A great way to build software is to start out by solving your own problems. You'll be the target audience and you'll know what's important and what's not. That gives you a great head start on delivering a breakout product.” Excerpt from Getting Real by 37 Signals

It’s not exactly a tough concept to get your head around but the best businesses are usually born from a problem rather than a brainstorm on “What the World needs now” (is love sweet love?)

At Codegent we have worked with a lot of start-up companies and without fail their first task is to setup email services (we use Google Apps like everyone with a sane mind should), a holding webpage with sign-up form, Blog, Twitter account, Facebook page etc. so that the client can start pimping their hot new idea. Gary Vaynerchuk discusses the need for this in his fantastic book Crush It! 

Recently I had done this work for Tepilo & BIMA and I was moaning to Luke, our technical director, that it takes me ages to do, is a bit fiddly and that surely there should be a faster way of doing it? With all the DNS tweaks, server config & testing it can easily be a day and a half before we are all sorted.

Fast forward a few 4am-ers later and Luke invented DASH – Steamlined Online Business Setup.

What is DASH then?

DASH is a Web Application that facilitates the registration, setup and integration of all the online services you would typically want when launching a new venture. Of course you can choose to use as much or as little of it as you want – one size certainly does not fit all. The process ends with the generation of a basic but fully integrated website (Gallery powered by Flickr, Videos courtesy of YouTube, Subscriptions via Mail Chimp etc.) that you can content manage and manipulate as much as you like.

How long does it take? 10 minutes

Cost? $90

Here is a handy list of (some) initial features in DASH

• Domain Registration (or configuration of existing domain)
• Google Apps Core Services – Email, Calendar, Docs
• Social Media – Twitter, Facebook, LinkedIn
• Rich Media – Flickr, YouTube, Vimeo
• Content Managed Website & Blog – Wordpress, Tumblr, Posterous
• Email Subscription & Mailshots – Mail Chimp, Camapaign Monitor
• Monitoring & Optimisation – Google Analytics, Alerts, Twilert, Feedburner

I could go on telling you about storage, backup, surveys, e-commerce, event management, accounting… but I hope you get the picture.

If you want to be one of the first users to use DASH (we will be giving away some free accounts) then please sign up on getdash.com. I will be launching the product as part of the Digital Mission to SXSWi in Texas this March. Email me if you want to hook up for a coffee, chat and sneak preview.

“When you solve your own problem, you create a tool that you're passionate about. And passion is key. Passion means you'll truly use it and care about it. And that's the best way to get others to feel passionate about it too.” (another one from Getting Real by 37 Signals)

I am very excited to announce a new business venture for codegent in 2010. We have partitioned the agency, focusing a small team of developers in our Bangkok office on building web applications.

Our ambition is to launch around four apps this year with a target audience of Entrepreneurs, Digital Marketers and fellow Developers. You can find out more on why we are doing this and what our initial ideas, such as DASH, are on codegent.com/apps. I will also be blogging and twittering frequently as things begin to take shape in the next few months so do keep an eye out for more.

STOP PRESS!

The apps business has already received a major helping hand in its quest for world domination by being chosen to represent the best of the UK Digital Community as part of the Digital Mission to South by South West Interactive in Austin, Texas. To quote the Press Release:

"39 of the UK’s leading digital companies have been selected for the second annual Digital Mission to South by South West interactive (SXSWi), taking place in Austin, Texas from 11-17th March 2010. [...] The successful companies were chosen from over 120 submissions by an advisory board of industry experts drawn from the UK community including: VC’s, export specialists, journalists and industry pundits to take part in the Digital Mission to SXSWi."

We would like to thank chinwag and UK Trade & Investment (one of our clients!) for making this possible. Personally I can't wait to get out there to start marketing our work to the wider world.